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Refund Policy

If you are not completely satisfied with your purchase for any reason, you can return your product to us for a full refund or store credit. Please see below for more information on our return policy.



All returns must be done within 90 days of the purchase date.


Return process:
  1. To return an item, please email, text or phone us at: or 0435 737 768.

  2. After confirmation please mail your return to the following address:

Serenity pH
26 Testar Grove,
Caulfield North, Victoria, 3161


Return shipping charges will be paid or reimbursed by us, except if the return is due to a change of mind; In the case of a change of mind, the customer is responsible for the return postage costs.



After receiving your return we will process your refund. Please allow up to two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

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