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Privacy Policy

Your privacy & our promise to you

We respect the privacy and confidentiality of your information and adhere to the Australian and international Privacy Principles.​

We are committed to protecting your privacy as an online visitor to


Information we collect from you

When you visit our website or contact us via our website, we may obtain and retain information about you, such as your name, email address, postal address, IP address, survey responses, support queries, blog comments and social media handles (together known as your ‘Personal Data’).


How we use your information

Personally Identifiable Information: We use the information we collect to deliver our services to you, including communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including administering our website, producing reports and analytics, advertising our products and services, retargeting, and identifying user demands and assisting in meeting customer needs generally.

Storage and security of your information

All information we receive from you is stored and protected from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us.​

To enable us to deliver our services, we may transfer information that we collect about you to our preferred secure customer relationship management software as a service. 

Cookies and pixels

Our website uses cookies to analyse website traffic. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. ​

In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Facebook Ads. These ads may appear on other websites you visit.

Disclosure of your information

Your Personal Data details are only disclosed to third-party suppliers when required by law, for goods or services you have purchased, for payment processing, or to protect our copyright, trademarks, and other legal rights. ​

We may, from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of SERENITY PH, our customers or third parties.


Links to other websites

This website contains links to other websites including our social media accounts. These links are meant for your convenience. Links to other websites do not mean we endorse or approve these websites. We are not responsible for the privacy practices of different websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each website that collects your information.

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